Accommodation Review: Smart Russell Square

Overall Rating: 2/10

– Stay Away unless desperate and the only option is to sleep out on the streets.

Alright, alright. So I booked into the hostel of hell. To be fair, I’ve visited my share of hostels and I expected to be slumming it (the one in Naples was scary enough – I thought I was going to wake up raped or sliced up in bed). But still, this one was one for the infamous lists.

Let’s start with the Positives.

1. Staff were friendly. The doorman always greeted me with a smile, and the baggage check person (Ryan) had a nice conversation with me.

2. Location was very convenient. It was within walkable distance of the tube station (Russell Square) and a supermarket.

3. Beds had a curtain to draw which hid your bed from the room and allowed me to change in privacy.

Moving on to the Negatives.

1. Toilets were only located at Level 1 (separate from bathrooms) and Level 3 (with some shower stalls). If you wake up with a near bursting bladder and had the misfortune to be located all the way up top of the bunk beds, let’s hope you have practiced your kegel exercises.

2. Charging points – only 2 charging points were provided in my room of 9. The math doesn’t compute.

3. Common Room was crowded and there was nowhere to sit (except for the tables). This was caused mostly by the lack of charging points in the rooms – people started bringing their electronics to the common room to charge.

4. The kitchen was dirty and had unwashed dishes in the sink. In these type of 9-bed and 18-bed hostels, it only takes one to set off a chain reaction and I suppose I was there during those bad days.

5. Organization of Room – the beds weren’t bunk beds, they were set into the walls. Which were both good and bad. There was sufficient space (in my 9 bed room) for luggage. However, they had 3 beds on top of each other – which kinda sucked if you have vertigo and are stuck on the top bunk (moi!). I was convinced I would fall off every time I climbed down the hell long ladder.

6. No free lockers (I even brought a lock). Either way, a group of 7 checked out the second day I was there and hostel staff also removed my linens and towel by accident (which I had paid 5 pounds and a deposit of 10 pounds for). This was in spite of me putting in my check in and check out dates in the little dongle provided. No effort was made to replace my towel. My slippers also went missing, I assume it was thongnapped by one of my hostel mates.

7. I had two showers here. The first time, I tried the shower stalls in the basement. The basement showers were worse than communal gym showers. Curtains that stuck onto you. To turn on the water, you had to press down a knob otherwise the water stopped running after a few minutes. This would be alright if the water wasn’t so BLOODY COLD. IN WINTER.

The second shower I had was up in the 3rd level showers, which at least had nicer shower cubicles. However, the water was still cold. My first few showers in Europe in winter were yes, cold showers. I nearly froze to death.

If you would like to sleep in discomfort, there are probably better places to do it in London.

Website Link: http://www.smartrussellsquare-london.com/

Tripadvisor Reviews: http://www.tripadvisor.com.sg/Hotel_Review-g186338-d1233082-Reviews-Smart_Russell_Square_Hostel-London_England.html

Hostelworld Reviews: http://www.hostelworld.com/hosteldetails.php/Smart-Russell-Square/London/29412/reviews

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